Terms & Conditions

City Golf Club provide the following information: 

TERMS & CONDITIONS

  1. Acceptance

By using this Web Site, you agree, without limitation or qualification, to be bound by, and to comply with, these Terms and Conditions and any other posted guidelines or rules applicable to the Web Site. All such guidelines and rules are hereby incorporated by reference into the Terms and Conditions.

  1. Privacy Policy

The City Golf Club is subject to the provisions of the Privacy Act 1988. The Act contains 10 National Privacy Principles that set standards for the handling of personal information. The Club has a commitment to privacy and the safeguarding of member, visitor and staff personal information. Any personal information provided by you to the Club (e.g. name, address, date of birth and contact details), will be protected.

The Club does not usually disclose your personal information to any other organisation or person unless there is a legal requirement to do so. The Club may also disclose personal information to relevant authorities if it reasonably believes that there is a threat to an individual’s life, health or safety, or public health or safety. If the Club has reason to suspect that unlawful activity has been, is being or may be engaged in, personal information may be used or disclosed as a necessary part of any investigation and reporting to relevant persons or authorities.

The Club may disclose your information to third parties that provide services under contract to the club. These contracts require the third party to keep your personal information confidential and secure. Your personal information may be used by the Club for marketing purposes to improve our services and to provide you with the latest information about those services, any new related services and promotions. If you do not wish to receive information about services and promotions, the Club, on request, will remove your name from mailing lists. You have a right to access any personal information that the Club may hold about you, including a right of correction of your information.

The Club will not charge a fee for you to access your personal information. If you require any further information, please contact Club Administration.

  1. Disclaimer

The materials may contain inaccuracies and typographical errors. City Golf Club does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. City Golf Club reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. City Golf Club may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice. This site, the information and materials on the site, and the software made available on the site, are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.

  1. Limitations of Damages

In no event shall City Golf Club be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website, even if City Golf Club is expressly advised of the possibility of such damages.

  1. Indemnification

You agree to indemnify, defend and hold harmless City Golf Club, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement by you.

  1. Third Party Sites

As a convenience to you, City Golf Club may provide, on this Site, links to Web sites operated by other entities. If you use these sites, you will leave this Site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. City Golf Club makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that City Golf Club or this Site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links.

PRIVACY POLICY

General
City Golf Club recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you. We encourage you to check our web site regularly for any updates to this privacy policy.

Collection Types of information collected
City Golf Club may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.

Purpose of collection

Generally, we will collect and use your personal information for one or more of the following reasons:

  • providing services to you or someone else you know;
  • processing an application you have made; • acting as your agent if you request us to do so;
  • undertaking various activities required by law;
  • providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
  • providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our services and customer needs with a view to developing new and/or improved services.

Methods of Collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Failure to provide information

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Internet Users

If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name. Also, our web site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our web site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.

Use and Disclosure

Generally we only use and disclose personal information about you for the purposes for which it was collected (as set out above). Our policy is not to provide mailing lists for direct commercial purposes. We may however disclose personal information about you to:

  1. Service providers, who assist us in operating our business. These service providers would enforce their own privacy policy and may not be required to comply with ours; or
  2. Other service providers, who provide the various services you have requested and we have arranged. These service providers would enforce their own privacy policy and may not be required to comply with ours; or
  3. A purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; or related entities for the purpose of advising you of special offers and promotions; or Corporate partners, business associates and other organisations we have strategic business affiliations or alliances with for the purposes of marketing their products and services to you where we consider these products and services may be of interest to you; or
  4. Other carefully screened third parties whose products and services we consider may be of interest to you; or Government and regulatory authorities and other organisations, as required or authorised by law.

We shall only disclose your information to third parties where that party demonstrates the same level of commitment to your privacy as City Golf Club does. If you do not wish to receive direct marketing material from third parties, you are able to withdraw your consent at any time by notifying us in writing at the address below.

Security

City Golf Club may store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access

You may access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request. We may decline a request for access to personal information where the Privacy Act requires us to do so. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Links to other websites

Our web site may contain links to other web sites. We are not responsible for the privacy practices of linked web sites and so linked web sites are not subject to our privacy policies and procedures.

Feedback

If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact us:

City Golf Club Street address: 254 South Street, Toowoomba Email address: golf@citygolf.com.au Telephone: (07) 4636 9000

More Information 

For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web site at www.privacy.gov.au.

CANCELLATIONS & REFUNDS 

City Golf Club does not refunds online payments unless the course is officially closed by the Course Superintendent. Confirmation   Successful online bookings will receive an automatic confirmation via email.

No further confirmation is required.

  • The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a City Golf Club staff member has a query regarding your booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the City Golf Club Booking System telephone (07) 46369070
  • The customer is required as proof of booking to provide the reference number or the credit card used to secure the booking at the time of registration to the Pro Shop staff.
  • City Golf Club reserves the right to alter tee times without notice due to circumstances outside of City Golf Club’s control. (E.g. lightening, slow play, course renovations).

Tee Time Modifications

  • Bookings cannot be modified online. Modifications to tee times can be made by calling the Pro Shop on (07) 46354800 or sending a detailed email to golf@citygolf.com.au together with a copy of the original confirmation email. No guarantee can be given requested date/time.
  • Should the customer wish to modify or change their booking to an alternative time or date, contact must be made with City Golf Club 48hrs before the reserved tee time, the customer must speak to the Pro Shop staff on (07) 46354800 or email golf@citygolf.com.au. The Pro Shop or Administration Manager will confirm availability of the new tee time date and time and when modifications cannot be processed immediately a credit note will be issued.
  • Should the customer not be able to confirm a re-scheduled tee time, a ‘credit note’ will be provided. To redeem the ‘credit’ the customer is required to reschedule the tee times within one month of the original booking date. Credit notes are issued for TEE TIMES ONLY and should the customer wish to reserve a tee time of lesser value the difference is forfeited, alternatively if the tee time booked is a higher rate, then the customer must pay the difference.
  • If the customer fails to re-schedule this tee time within one month the credit will be considered forfeited and no refund will be given.
  • City Golf Club reserves the right to refuse a ‘credit note’ should the customer not provide 48-hours notice to a staff member of City Golf Club.
  • Should a player of a prepaid group tee time become unable to play, the pro shop must be advised within 48 hours, should 48 hours not be provided, City Golf Club reserves the right to refuse credit note for this non played tee time.
  • You must check in at The Pro Shop a minimum of 20 minutes before your tee time is due to start, should you not arrive and register with the Pro Shop you may risk the cancellation of your tee time, in this event credit note will be given.
  • Balance credit note must be used in full before credit note expiry date, partial credits will not be re-issued.
  • Refunds will only be paid towards the credit card used to secure the booking. In the event of a refund the credit card details must be supplied with the corresponding security pin number.
  • After the confirmation of credit card details, refunds will be issued within 7 working days.
  • City Golf Club reserves the right to remove customers from the course if the rules of City Golf Club Course have not been adhered to. Please refer to the course rules located in the Pro Shop upon arrival. No refunds will be given in the event that the customer is removed from the course.
  • In the event that bookings are made in multiples and a player does not show, no refund will be given for the “no show” player. In the event that a player is unavailable to play for a pre-booked tee time reservation 48-hrs notice must be given to an authorised representative of City Golf Club and a credit note for the tee time will be issued. The ‘credit note’ will be issued and must be used within one month from the date of the original booking.

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Terms & Conditions